14-Day Refund Window

We want you to be completely satisfied with eBankStatementConverter.com. If you are not satisfied with your purchase, you may request a refund within 14 days of your initial payment date or most recent renewal date — subject to the usage condition below.

Important: Usage-Based Condition

Refunds are only available if you have NOT used any of the allocated quota from the current billing period's payment. If even a single page has been converted using the newly allocated quota, the payment is non-refundable.

1. Refund Eligibility

You may request a refund within 14 days of your initial payment date or most recent renewal date, provided you meet both of the following conditions:

The refund request is made within 14 days of the payment date
You have not used any pages from the quota allocated by that payment

If you have converted even one page using the newly allocated quota, the payment for that billing period is non-refundable, regardless of how recently the payment was made.

2. How to Request a Refund

To request a refund, email us at support@ebankstatementconverter.com with:

Your registered account email address
Payment details (date, amount, order/invoice reference if available)

Refunds are processed within 5–10 business days to your original payment method.

3. Free Trial

We offer a generous free tier — convert 2 pages every 24 hours with no signup required. We encourage all users to test the service thoroughly before committing to a paid plan. This ensures you are satisfied with the quality and accuracy of our conversions before paying.

4. Subscription Cancellation

Cancelling your subscription stops all future billing immediately. You may cancel at any time from your account dashboard. Refunds for the current billing period are available if requested within 14 days of that period's charge, provided no quota from that period has been used.

Cancellation stops all future charges immediately
Your subscription remains active until the end of the current billing period
Your conversion history will remain accessible

5. Non-Refundable Situations

Refunds are not applicable for:

Requests made after the 14-day window has elapsed
Accounts that have used any pages from the allocated quota of the billing period in question
Accounts found to be in violation of our Terms of Service

6. Service Issues

If you experience technical issues with the service (e.g., conversion errors, system downtime), please contact our support team at support@ebankstatementconverter.com. We will work to resolve any issues promptly and may offer account credits or plan extensions at our discretion for verified service disruptions.

7. Chargebacks & Disputes

By subscribing to our service, you agree to this refund policy. Filing a chargeback or payment dispute that does not align with the conditions set out in this policy may result in the suspension or termination of your account.

8. Contact Us

If you have questions about this policy or need assistance, please contact us:

Email: support@ebankstatementconverter.com
Support page: ebankstatementconverter.com/contact

Refund Policy